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If you have not worn your retainer for more than 2 weeks or have had a change to your smile since your last retainer, please let us know in the notes section.
Pay over 3 months using Klarna. 18+, T&Cs apply, Credit subject to status.
Shipment processing time
Please note 24 hours’ notice is required to allow orders to be processed. Orders take 2-3 working days to be delivered after dispatch.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates Shipping charges for your order are £4.99 per delivery. Delivery delays can occasionally occur.
Customs, Duties and Taxes www.retainers4life.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages www.retainers4life.co.uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the United Kingdom.
Returns
We are unable to accept returns except for where goods are faulty/damaged or there is an error with the order providing we are informed within 14 days of dispatch.
To be eligible for a return in the event of an error, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancellations
Once an order has been placed, you will have a maximum of 1 working day cancellation / cooling off time from the placing of the order. After this time has passed you will not be entitled to cancel or alter your order as this will be in production. In cases where we are processing orders quicker than usual it may be that no cancellation is accepted.
To request a cancellation please email info@retainers4life.co.uk
Breakages
Any Breakages within 30 days of receipt of the retainer, will be remade free of charge or refunded in full.
In order for a remake or full refund, we would need photographic evidence of the breakage. We may also ask you to return the product for us to investigate further.
Breakages after 30 days will be down to patient care and will not be eligible for a free remake or refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@retainers4life.co.uk
Exchanges (if applicable)
We only replace items if they are sent in error, defective or damaged. If you need to exchange it for the same item, send us an email at info@retainers4life.co.uk and send or deliver your item to: Ashford Orthodontics, Southwick Industrial Estate, 14b Riverside Rd, Sunderland SR53JG, United Kingdom.
Shipping
To return your product, you should mail your product to: 170 Ashford Orthodontics, Southwick Industrial Estate, 14b Riverside Rd, Sunderland SR5 3JG, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.
