Choose How Many Retainers You Require

• Shipping

  Christmas Shipping & Processing Policy

  Retainers4Life remains open 24/7 to accept orders throughout the Christmas period. However, please note that shipping and manufacturing times will be longer than usual due to seasonal closures.

  Manufacturing & Office Closures

  Retainers4Life will be closed for manufacturing on the following dates:

  24 December – 28 December 2025

  1 January 2026

  No retainers will be manufactured or dispatched on these dates.

  Order Cut-Off & Processing Times

  Orders placed before 12:00pm on 23 December 2025 will be dispatched on 24 December 2025. Orders placed after 23 December 2025 will be processed when we reopen on 29 December 2025. Orders placed on 1 January 2026 will be processed on 2 January 2026.

  Once an order has been processed, please allow 48–72 working hours for manufacturing and dispatch during this period.

  Shipping Delays

  Please allow additional transit time for delivery during the Christmas and New Year period.

  Practice Closures & Digital Scans

  Orders can only be processed if your digital scan is accessible for manufacturing.

  Some dental practices may be closed over Christmas, which may delay access to your scan. If your scan is not already on file and must be provided by your practice, your order cannot be processed until the practice reopens. Where scans are already available, we will process your order as quickly as possible in line with the dates above.

  New Scans

  If a new scan is required, this will be arranged once your practice reopens.

  Any charges for new scans are set by your dental practice and are not controlled by Retainers4Life.

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  Shipping rates & delivery estimates
  Shipping included in the cost of retainers - no further shipping cost will be added for retainers at checkout. Orders under £90 will incur a £6.00 shipping fee at checkout. Delivery delays can occasionally occur.

   

  Orders shipped to Republic of Ireland incur a £15 shipping fee. This is based on the rate we are quoted by Royal Mail to deliver. Should Royal Mail quote us over £15 for any destination, we will need payment for the remaining shipping fee before dispatch. All ROI orders are sent express 2-7 day international delivery. 

  
  Customs, Duties and Taxes
  www.retainers4life.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  
  Damages
  www.retainers4life.co.uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
  
  International Shipping Policy
  
  We currently do not ship outside the United Kingdom.

• Returns

  Returns
  

  •  We aren't able to accept returns, except for where goods are faulty/damaged or there is an error with the order providing we are informed within 14 days of dispatch.
  • To be eligible for a return in the event of an error, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase. 

  Refunds (if applicable)
  

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
  • Admin Fees charged for Subscription set up or Subscription amendments are non-refundable.

  
  Cancellations
  

  • Once an order has been placed, you will have a maximum of 1 working day cancellation / cooling off time from the placing of the order. After this time has passed you will not be entitled to cancel or alter your order as this will be in production. In cases where we are processing orders quicker than usual it may be that no cancellation is accepted. 
  • To request a cancellation please email info@retainers4life.co.uk 
  • Admin Fees charged for Subscription set up or Subscription amendments are non-refundable if subscriptions or payment plans are cancelled.

  
  

  Breakages

  • Any Breakages (due to manufacture) within 30 days of receipt of the retainer, will be remade free of charge or refunded in full.
  • In order for a remake or full refund, we would need photographic evidence of the breakage. We may also ask you to return the product for us to investigate further. 
  • Breakages after 30 days will be down to patient care and will not be eligible for a free remake or refund.

  
  Late or missing refunds (if applicable)
  

  • If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@retainers4life.co.uk

  
  Exchanges (if applicable)
  

  • We only replace items if they are sent in error, defective or damaged. If you need to exchange it for the same item, send us an email at info@retainers4life.co.uk and send or deliver your item to: Ashford Orthodontics, Southwick Industrial Estate, 14b Riverside Rd, Sunderland SR53JG, United Kingdom.  

  
  Shipping
  

  • To return your product, you should mail your product to: 170 Ashford Orthodontics, Southwick Industrial Estate, 14b Riverside Rd, Sunderland SR5 3JG, United Kingdom.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • We don’t guarantee that we will receive your returned item.