Christmas Shipping & Processing Policy
Retainers4Life remains open 24/7 to accept orders throughout the Christmas period. However, please note that shipping and manufacturing times will be longer than usual due to seasonal closures.
Manufacturing & Office Closures
Retainers4Life will be closed for manufacturing on the following dates:
24 December – 28 December 2025
1 January 2026
No retainers will be manufactured or dispatched on these dates.
Order Cut-Off & Processing Times
Orders placed before 12:00pm on 23 December 2025 will be dispatched on 24 December 2025. Orders placed after 23 December 2025 will be processed when we reopen on 29 December 2025. Orders placed on 1 January 2026 will be processed on 2 January 2026.
Once an order has been processed, please allow 48–72 working hours for manufacturing and dispatch during this period.
Shipping Delays
Please allow additional transit time for delivery during the Christmas and New Year period.
Practice Closures & Digital Scans
Orders can only be processed if your digital scan is accessible for manufacturing.
Some dental practices may be closed over Christmas, which may delay access to your scan. If your scan is not already on file and must be provided by your practice, your order cannot be processed until the practice reopens. Where scans are already available, we will process your order as quickly as possible in line with the dates above.
New Scans
If a new scan is required, this will be arranged once your practice reopens.
Any charges for new scans are set by your dental practice and are not controlled by Retainers4Life.
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Shipping rates & delivery estimates
Shipping included in the cost of retainers - no further shipping cost will be added for retainers at checkout. Orders under £90 will incur a £6.00 shipping fee at checkout. Delivery delays can occasionally occur.
Orders shipped to Republic of Ireland incur a £15 shipping fee. This is based on the rate we are quoted by Royal Mail to deliver. Should Royal Mail quote us over £15 for any destination, we will need payment for the remaining shipping fee before dispatch. All ROI orders are sent express 2-7 day international delivery.
Customs, Duties and Taxes
www.retainers4life.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
www.retainers4life.co.uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the United Kingdom.